ABOUT UNIQLO

Information

This is LifeWear.

Who you are, what you believe in: that’s what you wear everyday. And that is what we make clothing for. Welcome to a new way of apparel.

Apparel that comes from our Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time. Made with such modern elegance that it becomes the building blocks of your style.

A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all.

Clothing that we are constantly innovating, bringing more warmth, more lightness, better design, and better comfort to your life.

It never stops evolving because your life never stops changing.

Simple apparel with a not-so-simple purpose:to make your life better.

UNIQLO LifeWear. Simple made better

Uniqlo Business Model

UNIQLO is able to produce such an amazing number of unique products because our business model unifies the entire clothes-making process--from planning and design through production, distribution, and retail. UNIQLO's market share is expanding worldwide as it develops radical new materials together with the world's best fabric technology innovators and creates basic designs using superior natural materials. UNIQLO LifeWear is high-quality, innovative clothing that is universal in design and comfort. It is made for everyone, everywhere. UNIQLO leverages today's increasingly digital world to communicate directly with customers and quickly transform their desires into actual products.

Sustainability

UNIQLO Philippines upholds the brand's commitment to be a company that creates responsible clothing, bringing importance to care of our people, the planet and our society.

UNIQLO Online Gift Service

Order your gifts for your loved ones online, and have it delivered straight to their doorstep!

It comes with a Gift Bag!

For only PHP190 pesos, you can have your items delivered in a UNIQLO Gift Bag. It can serve as an additional gift that your recipient can use again and again!

You can add a personalized card!

Add your own touch for FREE!

Write up to 360 characters (broken into 40 characters per line–maximum of 9 lines) of your own sweet message.

Message will be printed at the back of the card.

Note: Emojis, pictograms, and unsupported languages are not allowed.

HELP

FAQ

Please be advised that the E-Invoice that you will receive in your email from your Online Purchase will serve as the official Sales Invoice approved by BIR.

Requests for Manual Sales Invoice will no longer be accepted as the E-Invoice is already an approved BIR document.

Kindly note that your UNIQLO PH account membership details will be used for the E-Invoice

Original receipt of purchase is needed for product exchange/refund within 30 days after purchase date provided that the product is purchased from any of the UNIQLO Philippines physical stores. For items purchased through the official UNIQLO online store, the packing list and return form are required to be presented within 30 days after receipt of shipment confirmation email.

We would like to inform you that UNIQLO accepts product returns or exchanges as long as the item/s are eligible based on our Returns Policy. However, here are the items that are not accepted due to hygienic purposes:

Socks
Innerwears (e.g. Bra, Undergarments, HEATTECH and AIRism Inner Wears)
Camisoles
Baby Products
AIRism Accessories (e.g. Mask, Sheets, Pillowcases, etc.)
Accessories (e.g., earrings, hats, and hair ties)
Any Package Items except if it is damaged, defected, or faulty item
Items that have been washed or laundered
Used Items

Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (EXCEPT Room Shoes) and other accessories that are not packaged may be returned or exchanged.

Any signs of use, stains, and scratches on the product shall be grounds to refuse return or exchange of the product.

You can use the "TRACK MY ORDER" button to track your online order. Select 'Make An Exchange', 'Make A Return' or 'Make a Cash on Delivery Refund' below to jump straight to the FAQ with the information you're looking for.

Customize your LifeWear with our new embroidery service at RE.UNIQLO Studio! Add a personal touch to both new and old UNIQLO items with our various selections of icons and text that you can customize your way!

Exclusively available at the UNIQLO Manila Global Flagship store.

Return Policy

For product exchanges or refunds, the original purchase receipt must be presented within 30 days of the product's purchase date, as long as the item was bought from one of UNIQLO Philippines' physical locations.
Items bought using a coupon can be returned or exchanged. The entire transaction amount less the coupon price will be the amount that is refunded.
Refunds are only available in the same shop where the item or items were purchased, including online orders that were paid for in-store.
With the exception of unusual sizes or items that are only available online, product exchanges can be handled at any of our UNIQLO Philippines physical locations.
Items that were on sale at the time of purchase may be returned or exchanged for another item, depending on the net amount shown on the receipt.
Returns and exchanges are not available for products bought in bulk.
For products to qualify for this return policy, they must be brand-new, in their original packaging, and with the price tags and labels still attached.
The following items: Socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items or accessories (e.g. books, toys, plates, etc.) are not eligible for exchanges or refunds for hygiene reasons, unless they are damaged, defective, or faulty.
No returns or exchanges are accepted for items that have been sent for alteration.
Fast Retailing Philippines Inc. retains the right to make the ultimate decision and to define and restrict, reject, and/or deny customer returns, as well as to delete or freeze customer accounts for any reason at any time.

Bulk Order

Kindly provide your company information and order details. Our team will be checking the request and you will be receiving updates via email.

NOTE: If you did not receive any confirmation email after submitting successfully from the order link above, kindly send an email to FRPH-BulkOrder@uniqlo.com.ph.

Accessibility

UNIQLO is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please contact our team here with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

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